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KMID : 1023720120560010249
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Journal of Welfare for the Aged
2012 Volume.56 No. 1 p.249 ~ p.273
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Study on Preference Type of Service Quality by Users of Day/Night Care Centers for the Elderly -Focusing on Composition Level of Service Quality of PZB that applied Q methodology-
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Park Kyung-Il
Lim Hae-Soo
Kwon Jin-Ah
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Abstract
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This study categorized subjective perception on service quality Preferred by Users for elders by applying Q methodology on users of the daytime?nighttime care center for elders, and characteristics of each type were examined. The purpose of this study is to suggest a method of providing more high quality service to users based on this. Three types were deducted as the result of study. The type Ⅰ is ‘quick service type (values providing prompt service) that perceives instant and quick reaction in providing service as important. The type Ⅱ is ‘mother’s arms type (values psychological support)’ that users emphasize sympathetic and supportive efforts of a social worker such as listening to stories of users and understanding what they truly want. The Ⅲ is ‘popeye type (values physical health and safety)’ that has high interest in programs related to health for using the center and perceives service quality is high when the relevant services are provided.
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KEYWORD
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Daytime nighttime care center for elders, service quality, composition level of service quality, Q methodology, perception types
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